SOMSHA · SWITZERLAND
FOUNDING HOTEL PILOT
90 days to make guest experience more visible.
A focused pilot for independent Swiss hotels that want to test multilingual guest feedback, structured follow-up and management intelligence without a large technology implementation.
Week 1
Set up the property, guest touchpoints, languages and management access.
Weeks 2–8
Collect live guest signals and use the property dashboard to identify recurring issues and strengths.
Weeks 9–12
Review patterns, management actions and whether a recurring Experience Intelligence relationship makes commercial sense.