Collect less. Use it clearly. Keep it purposeful.
SOMSHA is designing LiveGuest around data minimisation. Hotels should collect only the information needed to understand and respond to a guest-experience signal.
What LiveGuest can collect
A rating, selected touchpoint, language, optional comment and an optional stay reference where the hotel chooses to use one.
What we recommend avoiding
Passport numbers, payment information, sensitive personal details or any information that is not necessary for the guest-experience purpose.
Purpose
The purpose of LiveGuest is to help a hotel identify experience friction while the guest is still present, route the issue to the relevant team and support structured follow-up.
Production deployment
Before a live Swiss deployment, the hotel and SOMSHA should confirm the applicable privacy notice, retention approach, hosting arrangement, access controls and respective data-protection responsibilities with qualified local counsel where required.