What does your guest feel before your dashboard notices?
SOMSHA turns real guest moments into measurable intelligence — from live guest signals and review patterns to observed audits, management action and long-term benchmarking.
Start with clarity, not consultancy.
Our free Experience Health Check is designed to reveal the weak signal before it becomes a bad review, lost repeat guest or revenue leak.
3-minute diagnostic
12 focused questions across arrival, service, recovery, revenue moments and retention.
Instant score
Receive an Experience Health Score with your strongest signal, biggest risk and next best action.
Choose your depth
Go deeper with a paid intelligence report, an in-stay S-GES audit, or targeted training.
Listen. Detect. Act. Improve. Benchmark.
A growing Experience Intelligence operating layer that connects guest signals, review patterns, recovery actions, management visibility, observed audits and training into one continuous improvement rhythm.
LiveGuest
Multilingual in-stay guest feedback designed to make friction visible while there is still time to act.
See LiveGuest →Review Intelligence
Turn review text into recurring praise, friction, recovery and departmental signals leadership can actually use.
Explore Review Intelligence →Recovery Radar
Lower-rated guest signals can become structured follow-up items with ownership, urgency and management visibility.
Management Dashboard
Bring live feedback, open follow-ups, weekly priorities and property intelligence into a single operating view.
View hotel dashboard →S-GES + Training
Observed in-stay diagnostics validate what dashboards cannot see, then targeted training addresses the gaps that matter most.
Explore S-GES →Experience Index
As the structured dataset grows, SOMSHA is building the foundation for responsible, anonymised comparative intelligence.
From a guest moment to a management decision.
A guest signal, review or observed experience becomes structured intelligence. SOMSHA then helps leadership see what is repeating, what needs action, what training should address and what should be measured again.
Illustrative workflow. Product capability and deployment scope vary by client and programme stage.
Building the benchmark the industry can finally compare against.
Every structured assessment helps create a richer picture of experience performance across hospitality and service businesses. As our proprietary dataset grows, SOMSHA will publish anonymised benchmark signals leadership teams can use to understand where they truly stand.
S-GES: Somsha’s Guest Experience Scorecard
AI can identify signals. S-GES experiences the reality.
An assessor experiences the property as a guest and evaluates the journey across arrival, front office, room, housekeeping, engineering, F&B, amenities, service recovery, checkout and loyalty. Leadership receives a cumulative score, department scores, risk analysis and a prioritised improvement roadmap.
Illustrative interface only. Live scores are generated from actual assessments.
Not hypothetical. Already inside hotels.
S-GES has been used in real in-stay diagnostic assignments, with findings formally presented to hotel leadership.
In-stay diagnostic covering arrival, front office, room, F&B, service consistency, amenities and recovery. Findings were presented to ownership with department-level recommendations and a targeted training pathway.
Guest journey diagnostic focused on F&B recovery, in-room comfort, operational responsiveness and service consistency. Findings were formally presented to the General Manager with a prioritised intervention plan.
From a quick signal to an annual intelligence partnership.
Experience Health Check
Fast diagnostic. Instant result. Zero friction.
Experience Intelligence Report
Full score breakdown, risk priorities and management actions.
Request report →S-GES In-Stay Audit
The full guest journey experienced, scored and translated into a leadership roadmap.
Book audit →Training Sprint
Fix what the diagnostic finds with targeted, on-floor intervention.
Discuss training →Experience Emergency Room
A 90-minute rescue session for a guest complaint, rating dip or service crisis.
Get help now →Experience Intelligence Partnership
Quarterly diagnostics, review intelligence, training and leadership benchmarking.
Explore partnership →Built to become more useful every week, not just once a quarter.
SOMSHA is evolving from one-time diagnostics into a continuous operating layer: structured assessments, private reporting, LiveGuest, review intelligence, property dashboards, weekly management briefs and recurring partnerships.
Property Intelligence
LiveGuest, follow-up visibility, weekly management briefs and review intelligence are already running inside the Switzerland product layer.
Explore Switzerland →Experience Copilot
A management-assist layer designed to help leaders interrogate recurring patterns, priorities and actions from their own experience data.
Multi-Property Intelligence
Portfolio-level comparison, recurring themes, open risks and intervention tracking across multiple properties from one view.
Multilingual Experience Intelligence for premium hospitality.
The Switzerland edition combines multilingual guest feedback, property-level management intelligence, review analysis, recovery workflows and observed guest-journey diagnostics in a privacy-conscious deployment model.
Know what the guest feels while there is still time to act.
DE / FR / IT / EN in-stay feedback with property-specific deployment and touchpoint QR packs.
Try LiveGuest →One operating view for the GM.
Guest signals, follow-up cases, weekly priorities and review intelligence in a single property dashboard.
View dashboard →90-day pilot for independent Swiss hotels.
A focused route to test the product with real guest signals, management routines and end-of-pilot recommendations.
Explore the pilot →Swiss-trained hospitality professional building a more structured language for guest experience across the UAE and Switzerland.