What does your guest feel before your dashboard notices?
SOMSHA turns real guest moments into measurable intelligence. Diagnose friction. Benchmark experience. Train the gaps. Protect loyalty and revenue.
Start with clarity, not consultancy.
Our free Experience Health Check is designed to reveal the weak signal before it becomes a bad review, lost repeat guest or revenue leak.
3-minute diagnostic
12 focused questions across arrival, service, recovery, revenue moments and retention.
Instant score
Receive an Experience Health Score with your strongest signal, biggest risk and next best action.
Choose your depth
Go deeper with a paid intelligence report, an in-stay S-GES audit, or targeted training.
Building the benchmark the industry can finally compare against.
Every structured assessment helps create a richer picture of experience performance across hospitality and service businesses. As our proprietary dataset grows, SOMSHA will publish anonymised benchmark signals leadership teams can use to understand where they truly stand.
S-GES: Somya’s Guest Experience Scorecard
AI can identify signals. S-GES experiences the reality.
An assessor experiences the property as a guest and evaluates the journey across arrival, front office, room, housekeeping, engineering, F&B, amenities, service recovery, checkout and loyalty. Leadership receives a cumulative score, department scores, risk analysis and a prioritised improvement roadmap.
Illustrative interface only. Live scores are generated from actual assessments.
Not hypothetical. Already inside hotels.
S-GES has been used in real in-stay diagnostic assignments, with findings formally presented to hotel leadership.
In-stay diagnostic covering arrival, front office, room, F&B, service consistency, amenities and recovery. Findings were presented to ownership with department-level recommendations and a targeted training pathway.
Guest journey diagnostic focused on F&B recovery, in-room comfort, operational responsiveness and service consistency. Findings were formally presented to the General Manager with a prioritised intervention plan.
From a quick signal to an annual intelligence partnership.
Experience Health Check
Fast diagnostic. Instant result. Zero friction.
Experience Intelligence Report
Full score breakdown, risk priorities and management actions.
Request report →S-GES In-Stay Audit
The full guest journey experienced, scored and translated into a leadership roadmap.
Book audit →Training Sprint
Fix what the diagnostic finds with targeted, on-floor intervention.
Discuss training →Experience Emergency Room
A 90-minute rescue session for a guest complaint, rating dip or service crisis.
Get help now →Experience Intelligence Partnership
Quarterly diagnostics, review intelligence, training and leadership benchmarking.
Explore partnership →Swiss-trained hospitality professional building a more structured language for guest experience in the UAE.